SHIPPING & EXCHANGE POLICY

Order Confirmation and Dispatch

All orders are dispatched within 24 hours after confirmation. After you place an order, our team will call you to confirm it. If the call is unanswered, we will send a confirmation message on WhatsApp.

Orders that are not confirmed through call or WhatsApp will remain pending and will not be dispatched. You may also ask questions about products, sizing or delivery during the confirmation call or through WhatsApp and our official social media accounts.

Delivery Time

Orders are normally delivered within 2–5 working days after dispatch. Delivery may take up to 10 working days because of floods, severe weather, public holidays, remote locations, strikes or courier-related delays.

Seven-Day Exchange

We offer a 7-day exchange policy from the date of delivery. The product must be unused, unworn, unwashed and returned with its original tags and packaging.

Products with stains, perfume, damage, washing marks or removed tags will not be accepted. Exchanges are subject to product availability.

Size or Colour Exchange

Customers should review the size chart before placing an order. You may also contact us for measurements, colours or product details before dispatch.

When the correct product is delivered but the customer wants a different size or colour, the customer must return the item through any reliable courier at their own expense. After receiving and inspecting it, we will dispatch the exchange without charging an exchange fee. Any price difference must be paid by the customer.

Wrong or Defective Products

Please record a clear video while opening the sealed parcel. If you receive a defective product or the wrong article, size or colour, contact us within 48 hours and share the unboxing video.

After verification, Delight Styler will arrange collection and provide a free exchange.

Returns and Refunds

We do not offer cash refunds or returns for change of mind, colour preference, incorrect size selection or minor colour differences caused by lighting and screen settings. We provide exchanges according to the conditions stated above.

For hygiene reasons, undergarments cannot be exchanged unless the wrong or defective item was delivered.

WhatsApp: +92 324 4273725
Email: info.delightstyler@gmail.com