faqs

FREQUENTLY ASKED QUESTIONS

About Delight Styler

When was Delight Styler established?

Delight Styler was launched in 2024, building on the textile manufacturing experience of Delight Industries, which began operations in Sheikhupura, Pakistan, in 2020.

Does Delight Styler manufacture its own products?

Delight Styler follows a carefully controlled in-house development process, including yarn selection, fabric development, dyeing, designing, stitching and final quality inspection.

What makes Delight Styler products different?

Our textile manufacturing background allows us to focus on distinctive fabrics, modern styling, comfortable fits, durability and consistent quality.

What products does Delight Styler offer?

We offer men’s, women’s and kids’ clothing, including polos, T-shirts, hoodies, sweatshirts, co-ord sets, trousers, tracksuits, nightwear and activewear.

Does Delight Styler offer accessories?

Yes. Our lifestyle range includes vests, belts, socks, undergarments, jewellery, bags and other everyday accessories.

When was the online store launched?

The Delight Styler online store was officially launched in November 2024 and serves customers across Pakistan.

Where is your retail outlet?

Our first physical outlet opened in November 2025.

Delight Styler — Retail Outlet
146-B, Commercial Block, Sector C,
Bahria Town, Lahore, Pakistan.

Where can I find updates about new outlets?

Please follow our official social media accounts and website for confirmed outlet announcements, locations and opening dates.

What is Delight Styler’s main promise?

Our promise is to create clothing and lifestyle products that combine quality fabrics, comfort, modern design, durability and better value for our customers.

Orders, Payments and Delivery

What currency are your prices in?

All prices and order amounts are in Pakistani Rupees (PKR).

Which payment methods can I use?

You can use the payment methods displayed at checkout. Cash on Delivery is available where offered.

For more information, read our Payment Policy.

How is my order confirmed?

Our team may contact you by phone or WhatsApp to confirm your order and delivery details. Orders requiring confirmation remain pending until confirmation is received.

When will my order be dispatched?

Confirmed orders are normally dispatched within 24 hours, subject to stock availability and operational conditions.

How long does delivery take?

Delivery normally takes 2–5 working days after dispatch. Delivery may take up to 10 working days because of severe weather, public holidays, remote locations, strikes or courier-related delays.

Read our Shipping Policy for details.

What are the delivery charges?

Applicable delivery charges and any eligible free-shipping offer are displayed at checkout before you submit your order.

What should I do if my order is delayed or undelivered?

Contact our support team with your order number and registered phone number. We will investigate with the courier and help resolve the issue.

Can I cancel my order?

Contact us as soon as possible. If the order has already been dispatched, our team will explain the available options.

Exchanges and Refunds

Can I exchange a size or colour?

Eligible items can be exchanged within 7 days of delivery, subject to stock availability. Items must be unused, unworn, unwashed and returned with their original tags and packaging.

Please read our Refund & Exchange Policy for the complete conditions.

Who pays the return courier charges?

For a size or colour exchange when the correct item was delivered, the customer pays the return courier charges. For a verified wrong or defective item, we will arrange collection and a replacement at no additional cost.

What if I receive a wrong or defective item?

Contact us within 48 hours of delivery with your order number and clear photographs. An unboxing video, if available, can help us investigate.

If a suitable replacement is unavailable after verification, we will arrange an approved refund.

Can undergarments be exchanged?

For hygiene reasons, undergarments cannot be exchanged unless an incorrect or defective item was delivered.

Do you offer refunds?

Refunds are available in eligible cases described in our Refund & Exchange Policy, including verified duplicate payments and prepaid items that Delight Styler cancels or cannot supply.

We do not offer cash refunds solely for change of mind. Eligible size and colour exchanges are available under our exchange conditions.

How will an approved refund be processed?

Approved online-payment refunds will be returned through the original payment method. Our team will communicate the expected refund initiation date after reviewing and approving the request.

The time taken for the amount to appear in your account depends on your bank or payment provider.

What if money is deducted but my order is not confirmed?

Contact us with your order number, transaction reference, payment date and amount so we can investigate.

Do not share your card PIN, CVV, password or OTP.

Customer Support

How can I contact Delight Styler?

Email: info@delightstyler.com
Phone: +92 324 4273725
WhatsApp: Chat with our support team

For an existing order, please include your order number, full name, registered phone number and a brief description of your concern.