Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at delightstyler@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at delightstyler@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at delightstyler@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at delightstyler@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at delightstyler@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at delightstyler@gmail.com.
We want you to adore our offerings and the buying process with us! Our typical shipping period is 5–10 working days, however we always make an effort to complete orders ahead of schedule. Let us know if you're not quite pleased with your purchase, and we'll work with you to resolve the issue. For any questions or assistance needed.
Exchanges And Returns
- Eligibility: You are eligible to initiate a return or request an exchange within 10 days of receiving your order, provided that the items are unused, in their original condition, and with all tags and packaging intact.
- Faulty Items: If you receive a product that is defective or not as described on our website, please contact our customer support team within 7 days of delivery. We will guide you through the process of exchanging the faulty item and provide a replacement.
- Initiating a Return: To initiate a return or request an exchange, please follow these steps:
- Contact our customer support team at delightstyler@gmail.com or tel:+923244273725 within the respective timeframes mentioned above.
- Provide your order number and a detailed explanation of the issue.
- Our customer support team will guide you on the return process.
- Shipping Costs: The cost of returning the item to us is the responsibility of the customer.
- Processing Time: Once we receive your returned item and confirm that it meets our return policy criteria, we will process your return/exchange within 5 to 7 business days.
- Sale Items: Items on sale would not be returned or exchanged. Only size can be changed depend on the availability of the stock.
- Exceptions: Certain sale items and personal hygiene products, such as underwear and swimwear, cannot be returned or refunded unless they are deemed faulty.
We value your satisfaction and aim to resolve any issues promptly. If you have any questions or concerns about our refund and return policy, please do not hesitate to contact our customer support team.
Thank you for choosing Sania Noor for your shopping needs. We appreciate your business and look forward to serving you again soon!
Order Cancellations
- You may cancel your order any time before the order has been processed or confirmed by our customer support team.
- Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information.
- Sania Noor reserves the right to cancel orders for any reason including the stock unavailability, pricing imprecisions, or the declined payment by your authorized financial institution.
- If an online payment was made, the customer will either be issued store credit or a refund.
- A refund will be made to the same credit card that was used for the purchase and the amount may appear in your monthly credit card statement in 3-10 days.