Refund policy

REFUND & EXCHANGE POLICY

Seven-Day Exchange

Delight Styler offers exchanges within 7 days of delivery. Items must be unused, unworn, unwashed and returned with their original tags and packaging. Exchanges are subject to stock availability.

Items with stains, perfume, washing marks, customer-caused damage or removed tags are not eligible for exchange.

Size or Colour Exchange

If the correct product was delivered but you require another size or colour, please contact us within 7 days of delivery.

The customer pays the return courier charges. After receiving and inspecting the item, we will arrange the exchange without an exchange fee. Any product price difference must be paid by the customer.

Wrong or Defective Items

If you receive an incorrect or defective item, contact us within 48 hours of delivery with your order number and clear photographs. Please also share an unboxing video, if available, to help us investigate.

After verification, we will arrange collection and a replacement at no additional cost. If a suitable replacement is unavailable, we will arrange an approved refund.

Change-of-Mind Returns

We do not offer returns or cash refunds solely for change of mind, colour preference, incorrect size selection or minor colour differences caused by lighting and screen settings. Eligible size and colour exchanges remain available under this policy.

Undergarments

For hygiene reasons, undergarments cannot be exchanged unless an incorrect or defective item was delivered.

Prepaid Orders and Duplicate Payments

If Delight Styler cancels a prepaid order or cannot supply an ordered item, the amount paid for the cancelled item will be refunded. For a fully cancelled order that has not been dispatched, the refund will include any delivery charge paid.

Verified duplicate payments will also be refunded.

Non-Delivery

For delayed or undelivered orders, contact us with your order number. We will investigate with the courier and arrange an appropriate resolution, including a refund where applicable.

Refund Method and Processing

Approved online-payment refunds will be returned through the original payment method. Our support team will communicate the expected refund initiation date after reviewing and approving the request.

Where a return is required, approval is subject to receipt and inspection of the returned item.

The time taken for a refund to appear in your account depends on your bank or payment provider. We will inform you when the refund has been initiated.

Contact Us

Please share your order number, name, registered phone number and reason for your request.

Email: info@delightstyler.com
Phone / WhatsApp: +92 324 4273725